If you receive the message "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account." choose Always use my response for this server and select Allow.
When you use any of these methods, the shared mailbox account is added as an option in the From field when you compose emails. This lets you select the account in the From field regardless of whether you have permissions to send from this account. If you do not have "Send As" or "Send On Behalf of" permissions for the account, email from the account will not be sent.
Add Secondary Mailbox Outlook For Mac
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Use this method if you are a delegate for another user's mailbox or when you have permissions to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.
Checking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive. This setting was added in version 16.13.411. Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox.
The following table summarizes the permissions options that may be available for a shared folder or mailbox, and the best method for opening the shared folder or mailbox based on the corresponding permission.
As an alternative to these methods, you can add another Exchange account by using additional mailboxes credentials. This method is not recognized as adding a shared mailbox, because you are adding the additional account by using its own credentials. To open the additional Exchange account, follow these steps:
When you use any of these methods, the shared mailbox account is added as an option in the From field when you compose emails. This lets you select the account in the From field regardless of whether you have permissions to send from this account. If you do not have "Send As" or "Send On Behalf of" permissions for the account, email from the account will not be sent.
Prior to September 2021, this was not possible. I figured this out because in March 2021 I created a shared mailbox in an Exchange Online (office 365) admin center (no on-premise) and while Outlook users using Windows were able to get the shared mailbox to show up, one Mac user was not able to get the mailbox to show up.
If you get an error message when trying to add a shared 365 mailbox in New Outlook for Mac, try this.* Switch to old Outlook.* Add the shared mailbox there.* Switch back to the New version.
For us this brought the mailboxes in. However, and it is a big however, we had to re-enable Exchange Web Services in order for old Outlook to connect at all. As Microsoft is going to kill EWS early 2023, this workaround may have a limited shelf-life!
When you use any of these methods, the shared mailbox account is added as an option in the From field when you compose emails. This lets you select the account in the From field regardless of whether you have permissions to send from this account. If you do not have "Send As" or "Send On Behalf of" permissions for the account, email from the account will not be sent.
Checking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive. This setting was added in version 16.13.411. Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox.
Note: If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.
As an alternative to these methods, you can add another Exchange account by using additional mailboxes credentials. This method is not recognized as adding a shared mailbox, because you are adding the additional account by using its own credentials. To open the additional Exchange account, follow these steps:
This article covers how to add an additional mailbox to a primary mailbox account in your Outlook desktop application, after being granted delegate access by a mailbox owner. The shared folder(s) will appear in your mailbox folder list.
Microsoft Outlook features the ability to open shared mailboxes in addition to your own personal email mailbox. This is often used by departments that utilize a shared departmental mailbox in which access is shared among the team. If you need to open an shared mailbox in Outlook, proceed with the steps below.
This solution Details how to correctly manually add a Shared Mailbox to the Outlook Client on both Windows and MAC. It will also detail how to reset the outlook contact list to refresh the email address list.
Currently Outlook can support up to 10 attached shared mailbox's. On windows you can increase this limit through a registry tweak but this is not recommended as outlooks performance will become severely degraded due to the size of the local .ost file that will build up.
Shared Mailbox's by default directly attach themselves to Outlook for Windows Clients if the security group is mapped with a -AutoMapping:$true when applied as a full access and sender member of a shared mailbox. This command is the default in the wizard that creates all mailbox's currently, In addition all mailbox's converted from the SOM Domain will be flagged with the -AutoMapping:$True by default. There may however be some shared mailbox's in the environment that were never set with with this flag. Please add those mailbox's manually and submit a ticket to the Systems team so we can set the security group to automatically add the mailbox locally.
If you receive the message "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account." choose Always use my response for this server and select Allow.
Resetting the address book is a way to manually pull down the latest mailbox's and permission schema's from o365. This can be useful if a mailbox has successfully completed syncing to the cloud but the data is not yet on the local mailbox file. It can possibly allow you to manually attach a mailbox quicker than expected.
One of our users uses a mac and switched to "new Outlook". When he is in the shared mailbox the Addin can be opened once. (Right after opening the personal mailbox) After that the Icon is greyed out and it cant be opened again (only when switching to the personal mailbox and back) . When hovering over the Addin, this message appears:
Addins support for group shared mailbox is not yet supported on Outlook on Web. This is mentioned in our documentation here. We track Outlook add-in feature requests on our Tech Community Page. Please submit your request there and choose the appropriate label(s). Feature requests on Tech Community are considered, when we go through our planning process
On this page, we describe how to access a secondary email account (usually a shared mailbox). NOTE: this is different than an email alias. An alias is a second address for a single mailbox. Aliases are maintained on the MyJH site. What is described here is adding a secondary mailbox that will hold mail separately from your primary email address. These additional mailboxes need to be requested from us.
A dialog box will pop up that asks you to type in the name of the mailbox you want to open, and it has a handy search function to help with data entry. Pick the mailbox you want to open, and you will be taken straight into that mailbox.
A shared mailbox is a central email address that can be accessed and monitored by multiple people, without requiring each person to log in individually. Requests can also be submitted to add or remove access, change the mailbox name, or to transfer ownership of a shared mailbox. If you have access and reply to a message, it will appear to be from the shared mailbox email address instead of your individual name and email address.
Shared mailboxes are used by departments who want to have a single mailbox that can be accessed by a group of people. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.
There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook). This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way.
The first option will add the mailbox more for viewing purposes. You will be able to read email from the shared mailbox but whenever you want to send an email "from" the shared mail box, you would always have to click on "from" button and drop the box down from your personal email to the shared mailbox email. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders.
The second option will add the mailbox so that you are "acting" as this particular mailbox. If you are in the shared mailbox for example, the "from" field will automatically default to the shared mailbox (no manual drop-down necessary) and the sent and deleted items will show up in the shared mailbox's sent and deleted item folders instead of your personal sent and deleted items folders. 2ff7e9595c
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